Manage Customer Service & Support With Microsoft Dynamics 365 Service.
A powerful solution designed to enhance customer support and optimize service delivery.
Product Features
Devinitely, coupled with Microsoft Dynamics 365 Service, empowers companies to adapt, innovate, and thrive in today’s dynamic business landscape.
01. Track customer issues through cases
Organize and keep track of customer issues.
02. AI-driven embedded insights and analytics
Enhance customer satisfaction with AI-driven insights.
03. Unified routing
Efficiently route work items and enhance customer satisfaction.
04. Service-level agreements (SLAs)
Define and manage service levels.
05. Agent productivity tools
Empower agents to find answers to customer questions.
06. Omnichannel management
Manage conversations across channels, including voice.
Microsoft Dynamics 365 Service offers different pricing tiers, including:
Microsoft Dynamics 365 – Customer Service Professional
$50.00
user / month
Microsoft Dynamics 365 – Customer Service Enterprise
$95.00
user / month
Microsoft Dynamics 365 – Field Service
$95.00
user / month
Microsoft Dynamics 365 Service is a comprehensive solution that enables businesses to deliver exceptional customer experiences. It allows companies to track customer issues through cases, record all interactions, and share information through a knowledge base. Unified routing efficiently directs work items, while omnichannel management handles conversations across various channels, including voice.
AI-driven insights and analytics enhance customer satisfaction, and integration with Microsoft Teams facilitates collaboration with experts. The platform also manages service levels through SLAs, entitlements, and performance reports, enabling businesses to deliver proactive and personalized support, resulting in increased customer loyalty and satisfaction.
Devinitely’s Microsoft Dynamics 365 Service solutions: Revolutionize your customer service with AI-powered insights, seamless omnichannel engagement, and efficient case management. Deliver exceptional experiences, boost loyalty, and transform your service operations into a competitive advantage!
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